Find all the details about our store policies, including returns, exchanges, privacy, and terms of service.

Find quick answers to common questions about shipping times, delivery options, international orders, tracking, and more

Learn about our accepted payment methods, security measures, and billing process to make your checkout experience smooth and secure.

Find solutions for common order issues, including missing, damaged, or incorrect items, and how to contact our support team for help.

Get clear answers on how to return or exchange items, including eligibility, time limits, and how the process works.

Learn what’s covered under our 90-day warranty, including manufacturing defects and setting issues. Find out how to make a claim and what’s not included in our coverage.

Explore detailed information about the materials we use, including durability, sensitivities, and care instructions.

Get guidance on finding the right fit with our size charts, measurements, and tips for choosing the best size for you.

Learn how to request a custom piece, personalise your jewellery, and what to expect in terms of design process, pricing, and delivery timelines.