White Agate Plugs

We Ship Worldwide! 🌏
We ship all over the globe! If your country isn’t listed, don’t worry! Just enter your address at checkout, and we’ll provide shipping options and costs that suit you.

Shipping fees are calculated at checkout based on your delivery address and the weight of your order. For international orders, please keep in mind that customs duties or taxes may apply, so it’s good to be prepared.

Very important - Filling Out Your Address 
As you enter your details, please double-check that everything is accurate. If you’re using autofill, make sure to review and edit your information to avoid any hiccups. A small mistake can lead to delays, and we want your order to arrive without a hitch!

Processing Your Order
Once you place your order, we typically process it within 1-3 business days. During busy periods or special promotions, it might take a little longer, but we'll keep you updated via email if anything changes.

*Note: Orders placed on Saturday and Sunday will be collected by the the courier on the following Monday

Shipping Methods & Delivery Times
Here’s how we get your items to you:

United Kingdom:

Royal Mail
Standard Shipping: 2-4 business days  £5.00
Express Shipping: 1-2 business days  £7.00

DHL Express
Express Shipping: 1-2 business days  £9.50

Europe
Standard Shipping: 5-7 business days £10.00
DHL Express Shipping: 2-4 business days Costs calculated at checkout

United States & Canada
Standard Shipping: 7-14 business days
Express Shipping: 3-5 business days Costs calculated at checkout

International Shipping
Standard Shipping: 7-21 business days (Varies by country)
DHL Express Shipping: 5-10 business days Varies by country; costs calculated at checkout

Tracking Your Order 
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to follow your package as it makes its way to you.


If you have any questions or need assistance, we’re here to help! Reach out to us:

UK and EU Returns address:

Tribu
1d Camden Lock Plc 
Chalk Farm road 
London NW1 8AL
United Kingdom 

USA Returns address:
Tribu
229 E 85th St
New York
NY 10028-9600

How to Return an Item:

You may exchange or return an item within 30 days from the delivery date. To initiate a return, please email us at info@tribu.co.uk and we will process your request.

Conditions for Returns:

- Incorrect Items: If we have supplied you with the wrong item, we will rectify the error or fully refund your order, including shipping costs.
- Change of Heart: If you wish to return an item due to a change of heart, and the goods have already been dispatched to you, the return delivery costs will be borne by the customer.

- Jewellery Returns:
We accept returns of jewellery items such as rings, necklaces, bracelets, or any other item that does not go through a piercing hole. For hygiene reasons, please avoid wearing jewellery like body piercings or any items that involve piercing insertion if you are unsure about your purchase.
- Earrings and Piercing Jewellery: We only exchange or offer refunds for earrings or piercing jewellery if the packaging has not been opened.

Return Process:

1. Contact Us:
Email us at info@tribu.co.uk to initiate the return process.
2. Return Shipping: If the return is due to our error, we will cover the shipping costs. For returns due to a change of heart, the customer is responsible for the return shipping costs.
3. Condition of Items: Ensure that the items are returned in their original packaging and condition, especially for earrings and piercing jewellery, to be eligible for a refund or exchange.

UK and EU Returns address:

Tribu
1d Camden Lock Plc 
Chalk Farm road 
London NW1 8AL
United Kingdom 

USA Returns address:
Tribu
229 E 85th St
New York
NY 10028-9600