Work with us
Working with Us
Job Opportunity: Online Order Fulfilment
Location: Tribu Shop, Camden Lock Hall, London
Position: Permanent, Full-time
Schedule: Monday to Friday, 10 am to 6 pm (No weekends required)
Annual Pay: £27,000 (subject to number of hours)
Tribu's shop has been located in Camden Lock Hall for the past 25 years! We are looking for a new team member to join us in ensuring a seamless online shopping experience for our customers.
About the Role
As an Online Order Fulfilment team member, you will be responsible for various tasks that ensure smooth and efficient order processing and delivery. This role involves coordination across multiple departments and systems, including inventory management, logistics, customer service, and IT systems.
Key Responsibilities
1. Order Processing:
- Confirming order details such as product availability, customer information, and payment authorization.
2. Inventory Management:
- Monitoring and updating inventory records.
3. Picking and Packing:
- Selecting items from inventory and packaging them securely and attractively.
4. Quality Control:
- Verifying that correct products are shipped in the right quantities and conditions.
5. Shipping and Delivery:
- Selecting appropriate carriers and shipping methods, preparing shipping documents, and dispatching orders.
6. Returns and Exchanges Management:
- Handling returned items and restocking.
7. Customer Communication:
- Providing tracking information and addressing customer inquiries and requests.
8. Data Management and Reporting:
- Maintaining accurate records of orders, inventory, shipping, and returns.
Skills and Qualifications
- Fluent in English with excellent communication skills.
- Attention to detail for accurate order processing and quality assurance.
- Ability to multitask and prioritize tasks effectively.
- Familiarity with e-commerce platforms such as Shopify and Etsy.
- Basic IT skills, including spreadsheets and databases.
- Strong time management and problem-solving abilities.
- Experience in retail sales/customer service (preferred but not essential).
- High aesthetic sense.
Employment Conditions
- Legal employment benefits including paid holiday and pension.
- 3-month probation period.
- 2 weeks of training.
- Minimum 6 to 12-month contract.
- Casual dress code.
- Employee discount.
Schedule
- 8-hour day shift from 10 am to 6 pm.
- Monday to Friday.
How to Apply
If you are interested in joining the Tribu team, please send your CV and cover letter to info@tribu.co.uk
We look forward to hearing from you!
Visit us in store
Tribu - London Ltd
📧 info@tribu.co.uk
📞 +44 7904 406 853
📍 Unit 1, d, Camden Lock Pl, Chalk Farm Rd, London NW1 8AL, United Kingdom
Jewellery with a story
Founded in London in 1998, Tribu was built on one simple idea: jewellery should mean something. Every piece we create is designed to express individuality, not trends - crafted for people who choose their own path and wear it with confidence.
From tribal roots to modern expression
Our early collections helped pioneer tribal-inspired jewellery with a modern edge. Over the years, that influence has evolved into designs shaped by sacred geometry, spirituality, yoga culture and urban gypsy style - blending heritage with contemporary form.
Designed to stand apart
We work with a wide mix of materials, organic woods, stones and shells combined with silver, gold and metals, pushing boundaries while staying true to our roots. Tribu exists to explore what jewellery can be, not what it’s expected to be.