Moss Agate Plugs

Dispatching Time

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During busy periods or special promotions, processing times may be slightly longer—but don’t worry, we’ll keep you updated via email if there are any delays.

📦 Please note:
• Orders placed on Saturday or Sunday will be collected by the courier on the following Monday.
• Once your order is processed and dispatched, you’ll receive a confirmation email with tracking details.

Shipping Methods & Delivery Times

We offer a range of domestic and international shipping options at checkout, including standard and express delivery.
• Shipping times and costs will vary based on your location and the shipping method you choose.
• Estimated delivery times are provided at checkout, but please note these may be affected by factors outside our control, such as customs clearance, weather delays, or courier disruptions.

If your package is lost, delayed, or arrives damaged, please contact us right away so we can help track it or assist with a claim.

International Orders - We Ship Worldwide! 🌏

We’re proud to offer international shipping. If your country isn’t listed at checkout, simply enter your address and we’ll provide available shipping options and costs.

Please be aware that customs duties and import taxes may apply, depending on your country’s regulations. These charges are not included in the purchase price or shipping cost and are the responsibility of the recipient.

For further information, please click here.

Important: Double-Check Your Address

Before placing your order, please carefully review your shipping address. If you’re using autofill, make sure everything is correct—even a small typo can delay delivery. Accurate details help ensure your order reaches you smoothly and on time.

Here’s how we get your items to you:

United Kingdom
• Royal Mail Standard Shipping: 2-4 business days £5.00
• Express Shipping: 1-2 business days £7.00
• DHL Express: 1-2 business days £9.50

Europe
• Standard Shipping: 5-7 business days £10.00
• DHL Express: 2-4 business days Costs calculated at checkout

United States & Canada
• Standard Shipping: 7-14 business days
• Express Shipping: 3-5 business days Costs calculated at checkout

International Shipping
• Standard Shipping: 7-21 business days (Varies by country)
• DHL Express Shipping: 5-10 business days Varies by country; costs calculated at checkout

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to follow your package as it makes its way to you.

The customer may exchange or return an item within 30 days from the delivery date.

To be eligible for a return or exchange, items must be: 

- Unworn and in original condition
- Returned in the original packaging
- Accompanied by proof of purchase

Not eligible for returns and exchanges:

Custom-made, personalised, or engraved jewellery is non-returnable unless there is a manufacturing defect.

Due to hygiene regulations in the UK, returns and exchanges on all pierced jewellery will not be accepted unless the item has not been removed from the sealed original package.

To initiate a return or exchange, please contact our support team info@tribu.co.uk with your order number and reason for the return. Once approved, we will provide return instructions. Alternatively, if you have a Tribu account, you can request a return directly through your account.

Shipping fees are non-refundable unless we made an error by sending the incorrect size, colour, material, or design. Tribu will take full responsibility. Please contact us as soon as the item arrives and provide a photograph of the item in question. We will then rectify the matter and send a replacement after receiving the incorrect item back.

Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

For exchanges, the customer is responsible for the return shipping costs, the re-shipping fee for the replacement product, and any applicable taxes.

Refunds are processed back to the original payment method within 3 to 5 business days of receiving the returned item. Please note that shipping fees are non-refundable.