SHIPPING & DELIVERY POLICY
We’re thrilled to help you get your favourite pieces from our shop in Camden delivered straight to your doorstep, no matter where you are. Here’s everything you need to know about our shipping process:
Dispatching Time
Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During busy periods or special promotions, processing times may be slightly longer—but don’t worry, we’ll keep you updated via email if there are any delays.
📦 Please note:
• Orders placed on Saturday or Sunday will be collected by the courier on the following Monday.
• Once your order is processed and dispatched, you’ll receive a confirmation email with tracking details.
Shipping Methods & Delivery Times
We offer a range of domestic and international shipping options at checkout, including standard and express delivery.
• Shipping times and costs will vary based on your location and the shipping method you choose.
• Estimated delivery times are provided at checkout, but please note these may be affected by factors outside our control, such as customs clearance, weather delays, or courier disruptions.
If your package is lost, delayed, or arrives damaged, please contact us right away so we can help track it or assist with a claim.
International Orders - We Ship Worldwide! 🌏
We’re proud to offer international shipping. If your country isn’t listed at checkout, simply enter your address and we’ll provide available shipping options and costs.
Please be aware that customs duties and import taxes may apply, depending on your country’s regulations. These charges are not included in the purchase price or shipping cost and are the responsibility of the recipient.
For further information, please click here.
Important: Double-Check Your Address
Before placing your order, please carefully review your shipping address. If you’re using autofill, make sure everything is correct—even a small typo can delay delivery. Accurate details help ensure your order reaches you smoothly and on time.
Here’s how we get your items to you:
United Kingdom
• Royal Mail Standard Shipping: 2-4 business days £5.00
• Express Shipping: 1-2 business days £7.00
• DHL Express: 1-2 business days £9.50
Europe
• Standard Shipping: 5-7 business days £10.00
• DHL Express: 2-4 business days Costs calculated at checkout
United States & Canada
• Standard Shipping: 7-14 business days
• Express Shipping: 3-5 business days Costs calculated at checkout
International Shipping
• Standard Shipping: 7-21 business days (Varies by country)
• DHL Express Shipping: 5-10 business days Varies by country; costs calculated at checkout
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to follow your package as it makes its way to you.
If you have any questions or need assistance, we’re here to help! Reach out to us: info@tribu.co.uk
Visit us in store
Tribu - London Ltd
📧 info@tribu.co.uk
📞 +44 7904 406 853
📍 Unit 1, d, Camden Lock Pl, Chalk Farm Rd, London NW1 8AL, United Kingdom
Jewellery with a story
Founded in London in 1998, Tribu was built on one simple idea: jewellery should mean something. Every piece we create is designed to express individuality, not trends - crafted for people who choose their own path and wear it with confidence.
From tribal roots to modern expression
Our early collections helped pioneer tribal-inspired jewellery with a modern edge. Over the years, that influence has evolved into designs shaped by sacred geometry, spirituality, yoga culture and urban gypsy style - blending heritage with contemporary form.
Designed to stand apart
We work with a wide mix of materials, organic woods, stones and shells combined with silver, gold and metals, pushing boundaries while staying true to our roots. Tribu exists to explore what jewellery can be, not what it’s expected to be.