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We process orders within 1–3 business days (excluding weekends & holidays). Shipping times and costs vary by location and method, options are shown at checkout. You’ll receive a tracking email once your order ships.

We deliver worldwide 🌍 and offer both standard and express options.

Delays may happen due to customs, weather, or couriers- but we’re here to help if anything goes wrong.

See the Shipping & Delivery Policy for full info, or visit our FAQ for quick answers.

You can return or exchange items within 30 days of delivery, as long as they're unworn, in original condition and packaging, and include proof of purchase.

Non-returnable:
• Custom, engraved, or personalised pieces (unless faulty)
• Pierced jewellery that’s been opened (due to UK hygiene laws)

To start a return, email info@tribu.co.uk with your order number and reason. If you have a Tribu account, you can request it directly there.

Return shipping is at your cost unless the item is faulty or incorrect. Shipping fees are non-refundable unless we made a mistake. Refunds are issued to the original payment method within 3–5 business days after we receive the item.

Want to know more? Head to our Returns & Exchanges Policy, or visit the FAQ page for answers to common questions.

Discover everything you need to know about our jewellery materials: what makes each material unique, its durability, possible sensitivities, how to keep it fresh and shiny, and how to choose the right one for you, in our Jewellery Material Guide. Or if you have a question check out the FAQ page.

Not sure about your size? Get tips on how to measure accurately and find the perfect fit for rings, body jewellery, and more in our Jewellery Sizing & Measuring Guide.

Need help converting between mm, gauge? Check out our Conversion Chart.