Immortal Hoops

Delivery

Shipping Costs:

- UK Retail Customers:
- Delivery Charge: £5.00
- Courier: Royal Mail, DHL, DPD, or UPS

- European Customers:
- Delivery Charge: £9.00
- Courier: Royal Mail, DHL or UPS

- United States Customers:
- Delivery Charge: £7.00
- Courier: USPS,Royal Mail, DHL or UPS

- Rest of the World Customers:
- Delivery Charge: £10.00
- Courier: DHL, UPS, or Royal Mail

Dispatch and Delivery Times:

- Orders are typically dispatched within 48 to 72 hours (2-3 days) from receipt of payment.
- If any ordered items are out of stock, Tribu will contact you within 72 hours to offer alternatives, vouchers, or a full refund.

How to Return an Item:

You may exchange or return an item within 30 days from the delivery date. To initiate a return, please email us at info@tribu.co.uk and we will process your request.

Conditions for Returns:

- Incorrect Items: If we have supplied you with the wrong item, we will rectify the error or fully refund your order, including shipping costs.
- Change of Heart: If you wish to return an item due to a change of heart, and the goods have already been dispatched to you, the return delivery costs will be borne by the customer.

- Jewellery Returns:
We accept returns of jewellery items such as rings, necklaces, bracelets, or any other item that does not go through a piercing hole. For hygiene reasons, please avoid wearing jewellery like body piercings or any items that involve piercing insertion if you are unsure about your purchase.
- Earrings and Piercing Jewellery: We only exchange or offer refunds for earrings or piercing jewellery if the packaging has not been opened.

Return Process:

1. Contact Us:
Email us at info@tribu.co.uk to initiate the return process.
2. Return Shipping: If the return is due to our error, we will cover the shipping costs. For returns due to a change of heart, the customer is responsible for the return shipping costs.
3. Condition of Items: Ensure that the items are returned in their original packaging and condition, especially for earrings and piercing jewellery, to be eligible for a refund or exchange.

UK and EU Returns address:

Tribu
1d Camden Lock Plc 
Chalk Farm road 
London NW1 8AL
United Kingdom 

USA Returns address:
Tribu
229 E 85th St
New York
NY 10028-9600