PAYMENTS FAQ
Your questions about payment, answered simply
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely.
Is it safe to pay on your website?
Yes! Our website uses secure encryption technology to protect your personal and payment information. Your data is always handled with care and never stored on our servers.
Can I pay in instalments?
We may offer payment plan options through third-party providers like Klarna, Afterpay, or Shop Pay Instalments, depending on your location. These options will appear at checkout if available.
When will I be charged for my order?
You’ll be charged at the time your order is placed. If there are any issues with payment, we’ll contact you before processing.
Can I use more than one payment method?
Unfortunately, we’re only able to accept one form of payment per order.
Do you accept gift cards or promo codes?
Yes! You can apply valid promo codes or gift cards at checkout before completing your payment.
What should I do if my payment doesn’t go through?
If your payment is declined, double-check that your card details are correct or try a different method. If the issue continues, feel free to reach out to us and we’ll be happy to help.
If you have any questions or need assistance, we’re here to help! Reach out to us: info@tribu.co.uk
Visit us in store
Tribu - London Ltd
📧 info@tribu.co.uk
📞 +44 7904 406 853
📍 Unit 1, d, Camden Lock Pl, Chalk Farm Rd, London NW1 8AL, United Kingdom
Jewellery with a story
Founded in London in 1998, Tribu was built on one simple idea: jewellery should mean something. Every piece we create is designed to express individuality, not trends - crafted for people who choose their own path and wear it with confidence.
From tribal roots to modern expression
Our early collections helped pioneer tribal-inspired jewellery with a modern edge. Over the years, that influence has evolved into designs shaped by sacred geometry, spirituality, yoga culture and urban gypsy style - blending heritage with contemporary form.
Designed to stand apart
We work with a wide mix of materials, organic woods, stones and shells combined with silver, gold and metals, pushing boundaries while staying true to our roots. Tribu exists to explore what jewellery can be, not what it’s expected to be.