SHIPPING & DELIVERY FAQ
Shipping made simple – your questions answered
When will my order be dispatched?
We usually process and dispatch orders within 1–3 business days (excluding weekends and holidays). During peak times or special promotions, it may take a little longer—but we’ll keep you updated via email.
Do you ship internationally?
Yes, we do! 🌍 We ship worldwide. If your country isn’t listed at checkout, try entering your address to see available shipping options.
How long does delivery take?
Delivery times vary depending on your location and shipping method. You’ll see estimated delivery times at checkout. Please note that international orders may be subject to customs delays.
Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive an email with tracking information so you can follow your parcel’s journey.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected delivery method. We offer both standard and express options.
Will I have to pay customs fees or import taxes?
Possibly. International orders may be subject to customs duties, VAT, or import taxes, depending on your country’s laws. These fees are not included in our prices and are the buyer’s responsibility.
For further information, please click here.
What happens if my package is lost or damaged?
If your order is lost, delayed, or arrives damaged, please get in touch with us right away. We’ll do our best to track the parcel or help you file a claim with the courier.
Do you deliver on weekends or holidays?
We don’t process or dispatch orders on weekends or public holidays. Orders placed during this time will be handled on the next business day.
Can I change my shipping address after placing an order?
If your order hasn’t been dispatched yet, we may be able to update your shipping address. Contact us as soon as possible with your order number and correct details.
What should I do if I entered the wrong address?
Double-checking your address is important! If you spot a mistake, let us know immediately. Unfortunately, if the order has already shipped, we may not be able to make changes or recover it if it's delivered to the wrong address.
For all the details on our shipping and delivery policy, click here.
Visit us in store
Tribu - London Ltd
📧 info@tribu.co.uk
📞 +44 7904 406 853
📍 Unit 1, d, Camden Lock Pl, Chalk Farm Rd, London NW1 8AL, United Kingdom
Jewellery with a story
Founded in London in 1998, Tribu was built on one simple idea: jewellery should mean something. Every piece we create is designed to express individuality, not trends - crafted for people who choose their own path and wear it with confidence.
From tribal roots to modern expression
Our early collections helped pioneer tribal-inspired jewellery with a modern edge. Over the years, that influence has evolved into designs shaped by sacred geometry, spirituality, yoga culture and urban gypsy style - blending heritage with contemporary form.
Designed to stand apart
We work with a wide mix of materials, organic woods, stones and shells combined with silver, gold and metals, pushing boundaries while staying true to our roots. Tribu exists to explore what jewellery can be, not what it’s expected to be.