GENERAL INFORMATION
Get to know more about our products, how we ensure authenticity, and the secure payment options we offer. You’ll also find details on our transparent pricing and how to request custom-made jewellery tailored just for you.
Product Authenticity
All our jewellery pieces are crafted with exceptional care and attention to detail, using only genuine, high-quality materials. Each item is carefully inspected to ensure it meets our standards of craftsmanship and quality before it reaches you.
Our product descriptions are transparent and accurate, providing detailed information about the materials, stones, and design features of each piece.
We work closely with reputable suppliers and skilled artisans to ensure that all materials are responsibly sourced and ethically produced, aligning with industry standards and our commitment to sustainability.
If you wish for further information about the materials we use, please visit our Material Guide.
Pricing
All prices are listed in your state's currency and include applicable taxes unless otherwise stated.
Our pricing reflects the quality, craftsmanship, and materials used in each piece of jewellery, as well as our commitment to ethical sourcing and fair labour practices.
While we strive to ensure that all prices on our website and promotional materials are accurate, occasional errors may occur. In the rare event that a product is listed at an incorrect price due to a typographical error or system issue, we reserve the right to correct the pricing and cancel or refuse any orders placed at the incorrect amount, even after the order has been confirmed.
We may update our prices from time to time in response to changes in material costs, market conditions, or promotional campaigns. These updates can occur without prior notice.
Promotions, discounts, and special offers are valid only for the period specified and may be subject to terms and conditions, including exclusions or limits on availability.
If you have any questions regarding pricing or need clarification on any charges, please don’t hesitate to contact us before completing your purchase.
Payments
We offer a variety of secure payment options to ensure a smooth and safe checkout experience. Accepted payment methods include major credit and debit cards (Visa, MasterCard, American Express, etc.), PayPal, Apple Pay, and other region-specific payment platforms where available.
All transactions are processed through trusted, encrypted payment gateways to protect your personal and financial information.
We do not store any sensitive payment data on our servers, ensuring your privacy and security.
Full payment is required at the time of purchase. Orders will not be processed or shipped until payment has been successfully completed. In the case of a declined payment or error, you will be notified immediately and prompted to retry or use an alternate method.
If you experience any issues during checkout or have questions about payment, please reach out to our customer support team for assistance.
Custom Orders
By placing an order, you agree to pay the total amount due, including any applicable taxes and shipping fees. We reserve the right to cancel or refuse any order at our discretion—for example, in the event of pricing errors, suspected fraud, or product unavailability.