Work with us

Position: Permanent, Full-time
Schedule: Monday to Friday, 10 am to 6 pm (No weekends required)
Annual Pay: £27,000 (subject to number of hours)

Tribu's shop has been located in Camden Lock Hall for the past 25 years! We are looking for a new team member to join us in ensuring a seamless online shopping experience for our customers.

 About the Role
As an Online Order Fulfilment team member, you will be responsible for various tasks that ensure smooth and efficient order processing and delivery. This role involves coordination across multiple departments and systems, including inventory management, logistics, customer service, and IT systems.

Key Responsibilities
1. Order Processing:
- Confirming order details such as product availability, customer information, and payment authorization.
2. Inventory Management:
- Monitoring and updating inventory records.
3. Picking and Packing:
- Selecting items from inventory and packaging them securely and attractively.
4. Quality Control:
- Verifying that correct products are shipped in the right quantities and conditions.
5. Shipping and Delivery:
- Selecting appropriate carriers and shipping methods, preparing shipping documents, and dispatching orders.
6. Returns and Exchanges Management:
- Handling returned items and restocking.
7. Customer Communication:
- Providing tracking information and addressing customer inquiries and requests.
8. Data Management and Reporting:
- Maintaining accurate records of orders, inventory, shipping, and returns.

Skills and Qualifications
- Fluent in English with excellent communication skills.
- Attention to detail for accurate order processing and quality assurance.
- Ability to multitask and prioritize tasks effectively.
- Familiarity with e-commerce platforms such as Shopify and Etsy.
- Basic IT skills, including spreadsheets and databases.
- Strong time management and problem-solving abilities.
- Experience in retail sales/customer service (preferred but not essential).
- High aesthetic sense.

 Employment Conditions
- Legal employment benefits including paid holiday and pension.
- 3-month probation period.
- 2 weeks of training.
- Minimum 6 to 12-month contract.
- Casual dress code.
- Employee discount.

Schedule
- 8-hour day shift from 10 am to 6 pm.
- Monday to Friday.